White Glove Delivery FAQs

1. What is White Glove Delivery?

White Glove Delivery is our premium service designed to ensure the utmost care and handling of your purchased marble furniture. This service includes not just the delivery of your item to the destination, but also includes unpacking, inspection, assembly (if required), and the placement of your furniture in your desired location.

2. Why Choose White Glove Delivery for Marble Furniture?

Marble furniture is both elegant and fragile. Our White Glove Delivery service ensures that these precious items are handled with the highest level of care. This service minimizes the risk of damage during transport and installation, ensuring your furniture arrives in pristine condition.

3. What Does the White Glove Delivery Process Involve?

Upon arrival, our experienced delivery team will carefully unload and bring your marble furniture to your specified room. They will then unpack, inspect for any potential damages, assemble (if necessary), and place the item in your desired spot. All packaging materials will also be removed and disposed of by our team.

4. How Long Does White Glove Delivery Take?

The delivery time can vary depending on your location and the specific piece of furniture. Once your order is ready, we will contact you to arrange a suitable delivery time. Our team aims to complete the entire process efficiently while ensuring the safety and integrity of your furniture.

5. Is There an Additional Cost for White Glove Delivery?

Yes, White Glove Delivery is a premium service and comes with an additional charge. This fee covers the extra care and handling required for high-end, fragile items like marble furniture. The exact cost will be provided at the time of purchase.

7. What Should I Do Upon Delivery?

We recommend inspecting the furniture in the presence of the delivery team. If there are any issues or damages, please report them immediately to the team and contact our customer service for further assistance.

8. What Happens If There’s Damage During Delivery?

In the rare event of damage during delivery, we will take full responsibility for restoring or replacing your furniture. We ask you to document any damages at the time of delivery and report them to us immediately.

9. Do I Need to Prepare Anything for White Glove Delivery? We suggest clearing the area where the furniture will be placed and ensuring there's a clear path for our delivery team. This preparation helps in a smooth and efficient delivery process.