We offer two delivery options to accommodate your needs: Door Delivery and White Glove Delivery. Once an order is placed, you can choose between these options at checkout.

1. Choosing a Delivery Option: When placing your order, you can select either Door Delivery (curbside) or White Glove Delivery (includes inside delivery, placement, and debris removal). If you choose White Glove Delivery, there will be an additional fee, which will be outlined during the checkout process.
2. Changing Delivery Options During Production: You may switch your delivery option while your custom marble furniture is still in production. This can be done by contacting our customer service team. If switching from Door Delivery to White Glove Delivery or vice versa during this period, no additional administrative fee will be applied, but you will still be responsible for the cost difference between the two services.
3. Changes After Production (Before Delivery): If you wish to change your delivery method after production has completed and the item is en route to our distribution warehouse, there will be an administrative charge. This is because we use separate warehouses and delivery agents for Door Delivery and White Glove Delivery. This administrative fee is separate from the cost difference between the two delivery methods.

Changes to delivery options after the item is already en route to the final delivery destination may not be possible. If the option is available, the administrative fee and delivery cost adjustments will apply. We encourage you to finalize your preferred delivery method during the ordering process to avoid any additional fees.

If you are considering White glove delivery, prior to placing an order, it is crucial to measure every entryway leading into your home, as it is your responsibility to ensure that the items will fit. If you reside in a building with an elevator, please verify that the items can fit into the elevator as well. This is particularly crucial when ordering stone furniture as these items are heavy and often pose challenges for home entry. If delivery is unsuccessful due to inadequate access, a return delivery charge will be applicable, and the customer is responsible for covering the cost of the return shipping back to the warehouse. Items that cannot be delivered are subject to our return policy.

At Aprils Form, we take every measure to ensure that your order arrives in pristine condition. Our furniture is expertly packed and crated to minimize the risk of damage during transit. However, it is important to understand the responsibilities and limitations of curbside delivery and why we strongly recommend our White Glove Delivery Service for a seamless and worry-free experience.

Curbside delivery means that your order will be delivered to the front door, curbside, or designated receiving area of your residence, third-party storage facility, or delivery company. The delivery personnel are not responsible for moving the items inside, unpacking, assembling, or disposing of packaging materials. Once the order is delivered to the specified location, Aprils Form is no longer responsible for any damages caused by the client's or third party's handling, transportation, or storage.

Damages & Claims

We strongly advise that you inspect your order upon delivery. If there is visible damage to the crate or packaging, this must be noted with the carrier at the time of delivery. We will not be held responsible for damages discovered at a later date after the item has been moved, stored, or handled by a third party.

If you choose to store your order in a warehouse or personal storage facility, any damages incurred due to improper handling, storage conditions, or later unboxing are not covered by Aprils Form.

By selecting curbside delivery, the client acknowledges and accepts full responsibility for the order once it has been delivered to the curbside, doorstep, or designated facility. Aprils Form is not liable for any damages that occur due to improper handling by the client, third-party storage, or delivery services.

We want to ensure that your experience with Aprils Form is exceptional from production to final placement. If you have any concerns or require assistance in choosing the best delivery method, please contact us before your order is shipped.

For the best experience, we strongly encourage White Glove Delivery to protect your investment and ensure that your furniture arrives in perfect condition

Due to the delicate nature of our handcrafted furniture, we highly recommend our White Glove Delivery Service, which includes:

• Inside delivery to your chosen room
• Uncrating and assembly
• Placement as per your instructions
• Removal of all packaging materials

This service significantly reduces the risk of damage and ensures that your order is handled with the care it deserves.

Storage Option for Delayed Deliveries

If you are not ready to receive your order and do not want to store it at a third-party facility, we can hold your shipment until you are ready. Storage fees will apply, and scheduling a White Glove Delivery at a later date will ensure the safest handling of your order.

We want to ensure that your experience with Aprils Form is exceptional from production to final placement. If you have any concerns or require assistance in choosing the best delivery method, please contact us before your order is shipped.

For the best experience, we strongly encourage White Glove Delivery to protect your investment and ensure that your furniture arrives in perfect condition

We understand that plans can change, and we aim to accommodate such changes to the best of our ability. However, to ensure the smooth operation and delivery of your orders, we have established the following policy regarding address changes:

Before Shipment to Warehouse: Address changes are permissible at no additional cost while your order is still in production. We encourage you to review and confirm your delivery address at the time of ordering and notify us as soon as possible if a change is needed.

After Shipment to Warehouse: Once your order has been shipped to our warehouse, a fee will be applied for any address changes requested more than six weeks after the original order date or if the status of order is in the "Shipping to Warehouse" stage. This fee covers the administrative and logistical costs that are put in place by our logistics partners.

To request an address change, please contact our customer service team at hello@aprilsform.com with your order number and the new address details. Our team will guide you through the process and inform you of any applicable fees.

Aprils Form provides up to date lead times on all made to order schedules. In the unfortunate event that your product is delayed outside of the stipulated delivery window, our Customer Service Representative will communicate the new lead time directly with you. Once your item is ready to ship, our third party shipping service will contact you directly via phone to book in a delivery time.

Our third party delivery partner contact you to make an appointment for the delivery of your order. You will receive an phone call before delivery to schedule a 2 hour window. This way, you can easily plan your day according to this delivery period. deliver during our standard warehouse hours of operation (Monday - Friday 9:00 AM to 4:00 PM). Additionally, customers must be present at the agreed delivery time and grant access to the Third Party Delivery service. For most Aprils Form products, a premium White Glove Service is included, encompassing item assembly (excluding Bathroom products and home goods) and packaging removal upon customer request.

Ensure your availability during the communicated time slot for product delivery, and make sure the designated space for your items is clear.

To facilitate a smooth and safe delivery to your home, take the following precautions: properly position your rugs, eliminate tripping hazards, remove frames or artwork susceptible to damage, secure low-hanging light fixtures, consider removing doors if necessary, and confine pets to another room.

For residents in buildings with elevators, pre-book elevator usage. Inform us of any special accommodations needed in your home, such as steep driveways, narrow doors or hallways, interior stairs, corners, entry points, and low-hanging fixtures.

Please note that our delivery teams reserve the right to refuse delivery if they perceive a risk to their health and safety, including conditions like icy walkways, damaged pathways, insecure locations, or the presence of loose animals. No refunds will be issued for delivery charges on items that do not fit and are subsequently returned.