When you make a purchase, the product page on our website will specify its availability. It's important to be aware that unless explicitly stated otherwise, each product is crafted on demand. This means that occasional discrepancies or alterations may arise, such as shortages of raw materials.

If, after placing an order, the marble option for a product becomes unavailable, Aprils Form will promptly notify the customer. At that point, the customer will have the choice to either replace the ordered product with an alternative one or to cancel the order and receive a refund. This policy ensures transparency and flexibility in the event of unforeseen circumstances affecting the availability of specific options.

Aprils Form is pleased to accommodate custom shipping requests for international deliveries beyond the USA and Canada. If you'd like to receive a quote and proceed with your international order, kindly reach out to us at hello@aprilsform.com, and we will respond promptly.

We offer two delivery options to accommodate your needs: Door Delivery and White Glove Delivery. Once an order is placed, you can choose between these options at checkout.

1. Choosing a Delivery Option: When placing your order, you can select either Door Delivery (curbside) or White Glove Delivery (includes inside delivery, placement, and debris removal). If you choose White Glove Delivery, there will be an additional fee, which will be outlined during the checkout process.
2. Changing Delivery Options During Production: You may switch your delivery option while your custom marble furniture is still in production. This can be done by contacting our customer service team. If switching from Door Delivery to White Glove Delivery or vice versa during this period, no additional administrative fee will be applied, but you will still be responsible for the cost difference between the two services.
3. Changes After Production (Before Delivery): If you wish to change your delivery method after production has completed and the item is en route to our distribution warehouse, there will be an administrative charge. This is because we use separate warehouses and delivery agents for Door Delivery and White Glove Delivery. This administrative fee is separate from the cost difference between the two delivery methods.

• Changes to delivery options after the item is already en route to the final delivery destination may not be possible. If the option is available, the administrative fee and delivery cost adjustments will apply.
• We encourage you to finalize your preferred delivery method during the ordering process to avoid any additional fees.

If you are considering White glove delivery, prior to placing an order, it is crucial to measure every entryway leading into your home, as it is your responsibility to ensure that the items will fit. If you reside in a building with an elevator, please verify that the items can fit into the elevator as well. This is particularly crucial when ordering stone furniture as these items are heavy and often pose challenges for home entry. If delivery is unsuccessful due to inadequate access, a return delivery charge will be applicable, and the customer is responsible for covering the cost of the return shipping back to the warehouse. Items that cannot be delivered are subject to our return policy.

FAQs ON WHITE GLOVE DELIVERY

For any questions or assistance in changing your delivery option, please contact us at your earliest convenience.

At Aprils Form, we understand that plans can change, and we aim to accommodate such changes to the best of our ability. However, to ensure the smooth operation and delivery of your orders, we have established the following policy regarding address changes:

1. Before Shipment to Warehouse: Address changes are permissible at no additional cost while your order is still in production. We encourage you to review and confirm your delivery address at the time of ordering and notify us as soon as possible if a change is needed.
2. After Shipment to Warehouse: Once your order has been shipped to our warehouse, a fee of $200 will be applied for any address changes requested more than six weeks after the original order date or if the status of order is in the "Shipping to Warehouse" stage. This fee covers the administrative and logistical costs that are put in place by our logistics partners.

To request an address change, please contact our customer service team at hello@aprilsform.com with your order number and the new address details. Our team will guide you through the process and inform you of any applicable fees.

Aprils Form provides up to date lead times on all made to order schedules. In the unfortunate event that your product is delayed outside of the stipulated delivery window, our Customer Service Representative will communicate the new lead time directly with you. Once your item is ready to ship, our third party shipping service will contact you directly via phone to book in a delivery time.

Our third party delivery partner contact you to make an appointment for the delivery of your order. You will receive an phone call before delivery to schedule a 2 hour window. This way, you can easily plan your day according to this delivery period. deliver during our standard warehouse hours of operation (Monday - Friday 9:00 AM to 4:00 PM). Additionally, customers must be present at the agreed delivery time and grant access to the Third Party Delivery service. For most Aprils Form products, a premium White Glove Service is included, encompassing item assembly (excluding Bathroom products and home goods) and packaging removal upon customer request.

Ensure your availability during the communicated time slot for product delivery, and make sure the designated space for your items is clear.

To facilitate a smooth and safe delivery to your home, take the following precautions: properly position your rugs, eliminate tripping hazards, remove frames or artwork susceptible to damage, secure low-hanging light fixtures, consider removing doors if necessary, and confine pets to another room.

For residents in buildings with elevators, pre-book elevator usage. Inform us of any special accommodations needed in your home, such as steep driveways, narrow doors or hallways, interior stairs, corners, entry points, and low-hanging fixtures.

Please note that our delivery teams reserve the right to refuse delivery if they perceive a risk to their health and safety, including conditions like icy walkways, damaged pathways, insecure locations, or the presence of loose animals. No refunds will be issued for delivery charges on items that do not fit and are subsequently returned.

We aim to ensure that your marble furniture arrives in pristine condition. For our door delivery option, the delivery team will drop your furniture at the curb or directly in front of your door. Please note the following important steps and responsibilities associated with this delivery method:

1. Delivery Process: Your furniture will be delivered to the curb or front of your door. The delivery team is not responsible for bringing the furniture inside or setting it up.
2. Unpacking Requirements: Upon receiving your furniture, you must unpack and inspect it within three (3) days of delivery. This is essential to ensure that any potential damage is reported in a timely manner.
3. Crate Inspection and Documentation: When unpacking the furniture, you must inspect the piece while it is still in the crate. Take clear photos of the piece both inside the crate and around it, paying special attention to the condition of the crate itself. If any damage is found, it is critical to send us detailed photos of the interior and exterior of the crate as well as the piece while in or around the crate. This documentation will be necessary for any damage claims.
4. Damage Reporting: If you discover any damage, it must be reported to us within three (3) days of delivery, including the required photographic evidence. Reports submitted after the three-day window will not be accepted, as our insurance policy only covers damages reported within this timeframe.
5. Handing After Delivery: Once your furniture has been delivered to the curbside or door, any damages that occur while transporting it inside, during setup, or while in storage are the responsibility of the client.

We strongly advise handling the furniture with care and ensuring compliance with the three-day inspection and reporting policy to avoid complications.

Upon receiving your order, it is advisable to meticulously inspect and document its contents. Before signing the delivery note, carefully examine the products to confirm that all items have been delivered and are in satisfactory condition, free from transportation-related damage.

Your signature on the delivery note signifies approval of the products' condition.

In the event that you receive an incorrect, damaged, or defective product, it is imperative to clearly and precisely note your reservations on the delivery note. Failure to report any damages during transportation on the delivery note may lead to Aprils Form rejecting subsequent claims or requests for refunds. This thorough inspection process ensures that any issues are promptly addressed and resolved. If any concerns arise, please report them within 24 hours by emailing hello@aprilsform.com.

Failure to be present for your delivery will result in a re-delivery fee, equivalent to the total amount charged by our delivery partner. This fee may vary between $300 and $550, depending on factors such as the delivery location and the size of the delivery team required (2-man versus 4-man delivery). It is essential to communicate any unavailability during your confirmed delivery timeslot to our Third Party Shipping service. Additionally, please be aware that you must either accept the delivery or collect your purchased goods within 14 days of receiving the availability notification. Failure to do so may lead to Aprils Form imposing a storage fee. If you have any inquiries regarding missed deliveries, please reach out to us at hello@aprilsform.com.